This excerpt from Patient Voices explains what this project is about…”Just as care in the NHS is free at the point of need, NHS staff carry within them a vast reservoir of expertise and experience that is free at the point of telling: their unspoken, unheard stories of care and caring.
The intertwined relationship between patient care and staff well-being has been likened to the double helix. And so the stories we tell each other are like the DNA of care, transmitting information and shaping cultures, offering learning opportunities and, sometimes, healing.
There is often a cost to gathering these stories, but… as the wonderful Dr. Karen Deeny (Head of NHS staff Experience from NHS England) explains…
In the first half of 2016, NHS England funded Patient Voices workshops for staff to create their own digital stories about working in healthcare. The intention is that the stories will be used to help other people understand the reality of working in healthcare so we may all learn from experiences, both good and bad; sharing stories in this way helps contribute to healthcare that is safer, more dignified, more humane and more compassionate for everyone.”
#DNAofCare event in London on the 2nd November 2016 was a showcase and celebration of these stories, in a bid to make real change and create new knowledge and understanding within the healthcare services. I really enjoyed the day, made some wonderful reflections and saw some real transformations. I was honored to be there and hear these private, powerful and passionate NHS staff stories shape the DNA of the care that we all give.
Thank you for sharing.
@neilgchurchill on the importance of a positive #NHS Staff experience. “It’s not an ‘indulgence’…it drives better outcomes!”
Two final thoughts or observations for me were as follows. It was seemingly the brightest and most passionate NHS staff who had been worn down and disenchanted by their NHS workplaces, having been left unheard and unsupported. These bright sparks were then moving into academia where their ideas and talents can be nurtured and turned into really meaningful change. In essence, we are loosing the brightest talent from front line services, as they are told to ‘keep their heads down and get on with the job’. This experience resonates with me personally as I too.
Ultimately it is this message that I took from the day…
The way we intend to make things better is by focusing on the relationship between the NHS patient experience and the NHS staff experience….the