My name is Sally Pezaro and I am a PhD researcher and  midwife exploring solutions to remedy poor psychological well being in the NHS workforce. As there is a clear link between the well being of staff and the quality of patient care, the issue of poor NHS staff well being has gathered significant attention. Ultimately, positive staff experiences, particularly those associated with psychological well-being, produce better outcomes for staff and patients. I believe that if we can improve the mental well being of NHS staff, we will directly improve the quality and safety of patient care.

My research has evolved through the lived experience of practising as a midwife during turbulent times….Understanding the psychologically distressed midwife is something I am very familiar with.

As well as looking for innovative solutions to support health professionals in work-related psychological distress, my work also involves the creation of psychologically safe and compassionate healthcare organisations.

Please browse my publications and speaking engagements. I am always happy to collaborate and discover new contacts who have a passion for change.

My enthusiasm has been largely fueled by my participation within The Founders Network, founded in July 2014 on the initiative of Clare Gerada, Lambeth GP, Medical Director NHS Practitioner Health Programme, and Rex Haigh Medical Psychotherapist and IGA (Institute of Group Analysis) Board Member.

Psychological safety is a critical factor for innovative, high performing teams.

The origins of psychological distress are not set in stone, yet the main triggers seem to stem from workplace bullying, medical error, critical incidents, whistle blowing, professional suspension, investigations carried out by regulatory bodies and psychological trauma (at it’s most extreme Post Traumatic Stress Disorder (PTSD)).

This blog will explore these issues and map my research journey.

Adverse events within the clinical settings and medical errors in particular, may lead to two victims, the health care professional being the second victim (Wu, 2000). In order to give an overview of the concept of the ‘Second Victim’, I have compiled some relevant videos below. Most are based upon American research, however, I am based within Coventry University and I hope to add to the UK based research.

I am keen to connect with others who may have an interest in this topic. I am keen to hear your stories and ideas for positive change. Feel free to comment upon and share my posts. I would welcome guest bloggers should they wish to contribute. Please get in touch via social media channels to do so.

Please note that I am not a mental health professional and therefore cannot offer any personal psychological support, however please do use the outside resources found upon the support page of this blog if you are affected by any content.

Feel free to contact me:



Wu, AW. (2000) ‘Medical error: the second victim. The doctor who makes the mistake needs help too’. BMJ. 320 726–7.


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